Vacation Rental and Property Management Services
We know it can be tough making the right decision on whom to manage your vacation property. Coastline Vacation Rentals prides itself on guest satisfaction through providing individualized service to all of our owners and guests. As with any successful business, we are dedicated to earning your trust and respect. We hope to not only earn that trust, but exceed your expectations, all while relieving you of the worry of managing your rental property. It doesn’t matter if you live across town or across the country, you can feel confident that we will manage your property as if you were living next door.
What we offer and why we are unique:
- Advertisements on the leading vacation rental websites such as VRBO, Vacationrentals.com, and Homeaway.
- On call maintenance 24/7.
- Relationships with local vendors to ensure your property is well taken care of.
- We take care of bulb replacements, filters, batteries, propane refills.
- Oversee renovations, maintenance, service calls, etc.
- Marketing to generate interest in your property and rates designed to maximize your rental income.
- High guest referral volume
- Photos of the property at no charge
- Online reservations
We want our guests to feel special. Coastline Vacation Rentals will do all that we can in our communication to ensure that our guests know their importance to us. Telephone calls one week in advance of arrival, and a phone call within 24 hours after check in is the company standard. We are on call 24/7 and in the event that anything happens, we will be there, no matter what time. Linens are a standard amenity in all of our properties and include: sheets, pillow cases, bath towels, hand towels, face cloths, and kitchen linen. Guests are met with an arrival package at the property which properly welcomes them to their getaway. Starter supplies of soap, paper products, and other items postpone their inevitable trip to the grocery store for a few hours, and allow them to relax sooner.
Got a question? Want to know what activities we suggest you do while on vacation, or who serves the best seafood in town? Don’t hesitate to ask. We are here to answer your questions and ensure you have a wonderful, stress-free vacation! Be sure to also take a look at our Frequently Asked Question’s as well.
One thing we have learned in the vacation rental industry is to expect the unexpected; it’s the nature of the business.
Our maintenance department works especially hard to accommodate any guest issues that may arise as efficiently and cost effectively as possible. Owners are simply advised of what we did for them at no charge on the monthly statement. Any invoices received by an outside vendor will be paid by the company from the owner’s proceeds and copy of the invoice will always be provided in the monthly statement.
Housekeeping is the single most important aspect of maintaining a vacation rental property. A house that is poorly cleaned presents a bad ﬁrst impression and tells the guest that the owner and management ﬁrm don’t care about the presentation of the product that the customer has purchased. We take pride in our company and the houses we manage. We know the importance of getting it right the ﬁrst time, and ensuring that owners and guests are satisﬁed. Meeting expectations is what guest satisfaction is all about, and housekeeping is the single biggest factor in the guest’s ﬁrst impression.
Our properties are equipped with lockboxes so our guests are able to check-in on their own terms each week. Our check-in time is at 4:00 p.m. Early check-in may be available upon request, depending on availability.